
Webinar:
What is good practice in working with parents in child and family work?
Presenter: Dorottya Cserző, Cardiff University
Date: 16th September 2026
Time: 12:00 – 13:00
Location: Online, Teams
Abstract
Effective children’s services need to work with parents, yet there is comparatively little research directly observing these often complicated and sometimes difficult conversations. The first half of this talk will share findings from studies observing over 300 recordings of practice to identify key features of effective practice. It will introduce a reliable coding scheme for core social work skills and present key findings from studies using these codes. The second half will compare the views of parents, care experienced adults and social workers with the coding scheme in relation to observations of practice . The seminar will conclude by proposing 4 core dimensions of good practice in working with parents in child and family social work and make suggestions for how individuals and organisations can support excellence in these areas.
Biography
Dorottya is a Research Associate at the Centre for Social Care and Artificial Intelligence Learning (SCALE). She was the principal investigator for the Comparative Judgment project funded by Health and Care Research Wales exploring what constitutes good practice in meetings between social workers and parents according to parents and young people with experience of social services as well as social workers. While working at (CASCADE), she was involved in two research projects exploring child criminal exploitation. Dorottya has a PhD in Language and Communication and her current area of focus is developing AI competence in the social care workforce.
