a person-centred planning and outcomes recording app is in its final phase of development involving pilots across a range of services in Wales and has won a National Welsh Government SBRI challenge called Better Lives Closer to Home. It has been piloted in learning disability, children’s services and work support.

The App supports any individual receiving targeted support to take much greater levels of control over what is important TO them, as well as for them. It also allows the people supporting them to effectively evidence the impact of their interventions. supports the individual (alongside a Mentor) to:

  • Create a strength-based profile of what is important to them and their future;
  • Identify a Circle of Support; individuals in their life who can support and encourage them;
  • Identify a set of goals and actions that will support them to achieve their desired outcomes;
  • Collect a rich story of achievement through words and pictures via a smartphone or tablet;
  • Review how far they have travelled towards each goal through regular meetings.

The support organisation is able to coordinate the whole process and record evidence of achievement against both the individual’s own goals (in their words) and against KPIs such as the National Outcomes Framework for Wales.

Activity is recorded in real time, similar to many social media platforms, and supporters are able to view progress and provide encouragement in a joined-up way.

This webinar gave an overview of the App, its current and potential use in practice, and the benefits for service users and providers.

Presented by Roger Rowett, Director of Ltd.

Motivational interviewing for working with children and families: a conversation

Motivational Interviewing (MI) is now widely used in services for children, playing a key part in innovations such as Family Drug and Alcohol Courts, the Family Safeguarding model and Intensive Family Support Teams. In this webinar, Steve Rollnick (co-creator of Motivational Interviewing) is in conversation with Donald Forrester, David Wilkins and Charlie Whittaker about their new book on this topic.

The book, “Motivational Interviewing for Working with Children and Families: A Practical Guide for Early Intervention and Child Protection” is available here.

Presenters: Steve Rollnick Co-creator of Motivational Interviewing, Donald Forrester and David Wilkins, Cardiff University, and Charlotte Whittaker

Health inequalities and dementia care: what matters to people living with dementia and their families?

Little is known about the dementia experiences and additional challenges faced by communities with multiple identities linked to ethnic background, sexuality and disability. In this session you will be hearing about a project that aimed to address this significant gap in engaging and understanding the needs of diverse communities (Bengali, Greek, Somali, Welsh speaking, LGBT, Culturally Deaf, deaf, visually impaired and with Down Syndrome) of people affected by dementia and their carers in Wales. More specifically, Dr Sofia Vougioukalou, Research Fellow at Y Lab, Cardiff University will be discussing the broader framework of health inequalities in dementia care with a focus on language and micro-aggressions. Suzanne Duval BEM, Black and Minority Ethnic Mental Health Services manager at Diverse Cymru will be discussing her policy engagement on ethnicity and dementia care in Wales. Anne Rees, a former children’s social worker and diversity information officer at Alzheimer’s Society Cymru will be discussing the impact of equalities legislation on dementia care.

Presenters: Sofia Vougioukalou, Cardiff University, Suzanne Duval from Diverse Cymru and Anne Mears-Rees from Promo Cymru. 

Download a copy of the presentation

Download a copy of the Lets talk about dementia report 

Additional Resources

Dementia issues concerning BAME communities

Early signs of dementia poster:





As I walk the last mile of the way report – collection of interviews with families impacted by dementia:



Caring for someone with dementia: A guide for family and friends.



10, 000 voices: Looked after children and young people’s views on their well-being

The Bright Spots Programme began in 2013 with the aim of understanding children and young people’s experience of care.  The Programme uses four online surveys of well-being to capture the views of looked after children (age 4-7 years and 8-10 years), young people (11-18 years), and care leavers (18-25 years).  In this presentation survey data from 10,000 children and young people (age 4-18yrs) will be used to consider the indicators associated with low and very high well-being with a particular focus on two indicators:   having a trusted adult to rely on and feelings about appearance. 

Presented by Julie Selwyn, Professor of Education and Adoption, CBE , Rees Centre, Oxford University

BASW Cymru wellbeing workshop: Implementing the BASW ‘Social Worker Wellbeing and Working Conditions Good Practice Toolkit’

In this workshop we will explore what wellbeing means to social workers, looking at the differences between hedonistic and eudaimonic wellbeing and what that means to you in practice.

We will use the BASW ‘Social Worker Wellbeing and Working Conditions Good Practice Toolkit’ as a framework to help you be more informed and empowered to look after yourself better at work and to recognise when you need support; how to access it; know your rights and what you should expect from your employer.

In the workshop we will focus on section 1 of the Toolkit: Self-care; Accessing continuing professional development; professional community and collective identity; trade union support; taking action.

The workshop will be participatory to include strategies that support individual and collective workforce wellbeing.

Well-being outcomes – from metrics to meaning

An outcomes approach to practice has been promoted for many years, as have attempts to meaningfully record them. A strong emphasis on rehabilitation focused change outcomes has sometimes resulted in practitioner led outcomes rather than personal outcomes. It has also led to the neglect of other important well-being outcomes, particularly amongst older people with high support needs,who cannot always be rehabilitated. 

A prevailing performance driven culture of proving rather than improving has led to the introduction of reductionist approaches to measurement with a focus on scoring numbers. However, capturing truly personal outcomes can be elusive. Success appears to lie more in stories than in numbers. 

In this seminar, Nick will set out some of the challenges and successes around recording and using personal outcomes information in social care. He will also introduce the recent Social Care Wales guidance on recording personal outcomes, ‘Friend not Foe’ that he has been working on with Emma Miller from the University of Strathclyde and Jess Matthews in Social Care Wales.

The seminar encouraged lively discussion about the ups and downs of the outcomes agenda. 

Webinar presented by Nick Andrews, Swansea University

Additional Resources recommended by the presenter

What Works Wellbeing

Person-Centred Community Care Inventory (PERCCI)

King’s Fund experienced-based co-design (and Magic / Tragic)

ESRC Meaningful and Measurable Collaborative Action Research project

Anti-racism in social work

Wayne Reid is a Professional Officer with the British Association of Social Work (BASW) and a widely revered inspirational speaker and campaigner for racial equality. 

In this webinar, the first in our #blacklivesmatter series, Wayne will reflect on the #blacklivesmatter movement and the meaning of anti-racism – the belief that all races and ethnic groups are equal and deserving of the same opportunities.

Anti-racism requires action to tackle existing inequality.  Wayne will explore how this is relevant to social work, through professional standards, code of ethics, cultural competence and the underpinning values of social justice.


Wayne Reid is a Professional Officer & Social Worker for BASW England and lives in Sheffield.  Wayne has worked in: private fostering; the Probation Service; youth offending; adult mental health; child protection and with care leavers.  

Wayne’s career reflects his dedication to supporting vulnerable members of society, working with diverse professionals from across all sectors to improve service standards and meet holistic needs.  His wide-ranging career has enabled him to understand the dynamic contextual factors that affect the strategic planning, implementation and review of effective Social Work services and the direct impact this has on service-users, practitioners and the public.

As a black male Social Worker, Wayne understands some of the challenges that service-users and practitioners from different minority groups can face.  From his experience, Wayne believes academic and ‘life education’ are essential to improve an individual’s quality of life and life chances.  Wayne adds: “Social Work is a vital multi-faceted international service that: coordinates support for the most vulnerable people in society; assesses and manages risk; addresses problematic behaviours and relationships; champions equality and social justice; optimises service-users’ strengths, promotes human decency and creates meaningful opportunities for social mobility”.

International Parent Advocacy Network

Part 1 Building a Parent-led Movement to Transform Child Welfare: The History and the Future (Lessons from New York)

David Tobis, Ph.D., child welfare activist and author of From Pariahs to Partners

Sabra Jackson, Parent advocate, activist and Parent Engagement Specialist at the Administration for Children’s Services who oversees the Parent Advisory Council

David Tobis spoke about the origin and range of child welfare parent advocacy and activism in New York City. He described how the example of New York City has spread to other countries and the role of the International Parent Advocacy Network to support the parent advocacy movement. 

Sabra Jackson spoke about her personal experience with child welfare and her early role and current activities in reforming New York City’s child welfare system.  

Part 2: Make a start, make a difference, and make it happen (Lessons from South Wales)

Fiona MacLeod has worked in diverse roles and positions within child and family social services for over 30 years.  Whilst working as an Independent Reviewing Officer, she has been leading on a project to develop parent advocacy (PAN) in the West Glamorgan region over the last year.

Fiona presented an outline of the PAN project in West Glamorgan which aims to develop parent to parent advocacy in the region, with the aim of supporting and empowering parents through child protection and court processes, discussing key developments, challenges, opportunities and aspirations.

Sana Malik is a founding member of PAN, (together with Fiona), and is an established parent representative on the PAN steering group. She works as a social care professional.  Naomi Hanmer is a newer parent representative to the group and works as a legal professional. 

Sana and Naomi spoke of their personal experiences of the child welfare system, and their views on how parent advocacy can bring about the changes to build parent confidence and influence, bridge the gap in relationships with the statutory services, and ensure children are safely looked after wherever possible at home with their parents and families. 

We presented a voice recording of the experiences of a number of the parent representatives on the steering group, their views on their experiences of children’s social care, and what has been most significant in their journey. 

Black and minority ethnic carers

There is a dearth of research with Black and Minority Ethnic carers.  Little is known about the experiences of this group, and their access to and take up of formal and informal support.

This PhD study aimed to bridge this gap by interviewing Black and Minority Ethnic carers, in Wales and England.  Through qualitative in-depth interviews, it was possible to explore their experiences of formal and informal support, and support they found beneficial to them and their family.  

Although the research was with parent carers of children with life-limiting conditions, the findings are relevant across social care (both for adult and children’s services), in terms of providing support for Black and Minority Ethnic carers. Useful insights are provided into the experiences of this group.  

The presentation focuses on the contrast between previously held beliefs regarding the availability of family and community support for this group of families, and the accounts of carers themselves. Topics covered in the interviews included Black and Minority Ethnic carers describing their caring experiences, support from family and friends, the role of religion, as well as their experiences of services from the NHS, hospices, social care and education. 

Presenter: Dr Wahida Kent, Lecturer in Social Work, University of South Wales.

Working in partnership with families through participative meetings

There are several models for involving family members in decision making where there are concerns about a child, rather than key decisions being made in a professionally-led case conference.

These models include family group conferences, the model most widely used in the UK. This webinar includes an overview of international research evidence about shared-decision-making family meetings and a presentation on how two English local authorities have recently expanded the use of such meetings.

The research overview includes the findings of a systematic review of evidence on outcomes and a realist review focused on how meetings can enable families to fully participate in decision-making. The practice presentation covers an example of how family group conferencing and participative child protection conferences have replaced traditional case conferences.

Speakers: Jonathan Scourfield and Lorna Stabler (CASCADE, Cardiff University) and Kathy Nuza, Primary Lead, Bi Borough Family Group Conference Service (Kensington and Chelsea and Westminster)